Shipping policy

Shipping and Delivery Policy
Last updated: 8 September 2026
At MegTurn, we aim to make every order clear and convenient from checkout to delivery. Please review the information below before placing your order.
Delivery Coverage
MegTurn currently delivers to serviceable addresses within India only.
Delivery availability may depend on the destination PIN code and the courier services operating in that area. If an address is not serviceable, we will contact the customer using the details provided with the order.
Order Processing and Delivery Estimates
Orders are prepared for dispatch after payment or Partial Cash on Delivery confirmation, as applicable.
Processing and delivery times can vary depending on the product, delivery location, order volume and courier partner. As our delivery timeline is currently being finalised, customers may contact MegTurn before ordering to request an estimated delivery date for their location.
Any estimated date provided is an estimate rather than a guaranteed delivery date. Delays may occasionally occur because of courier operations, weather, public holidays, regional restrictions or other circumstances outside MegTurn’s reasonable control. We will assist customers with available tracking information if a delay occurs.
Shipping Charges
Any shipping charge applicable to an order will be displayed during checkout before the customer completes payment. Customers can review the full payable amount before confirming the order.
Prepaid Orders
Customers who pay the complete order value online may receive ₹100 off their prepaid order, where the offer is displayed and available at checkout.
The discount cannot be exchanged for cash and may not be combined with another offer unless expressly stated by MegTurn. MegTurn may revise or withdraw a promotional offer for future orders, but this will not affect an order that has already been confirmed at the displayed price.
Partial Cash on Delivery
MegTurn does not currently offer regular Cash on Delivery with no advance payment.
Where Partial Cash on Delivery is available:
The customer pays 10% of the order value online when placing the order.
The remaining 90% is paid to the courier at the time of delivery.
The order is processed only after the advance payment is successfully received.
Partial Cash on Delivery availability may depend on the delivery PIN code, product and courier serviceability.
The 10% advance payment is not refundable when:
The customer cancels the order after confirmation.
The customer refuses to accept the shipment.
Delivery cannot be completed because the address or contact information supplied by the customer is incorrect or incomplete.
The customer remains unavailable during reasonable delivery attempts.
The 10% advance payment will be refundable when:
MegTurn cancels the order; or
An approved claim is made for a damaged, defective or incorrect item in accordance with MegTurn’s Return and Refund Policy.
When a refund of the advance is approved, it will be returned to the original payment method. The time taken for the amount to appear may vary according to the customer’s bank or payment provider.
Order Confirmation and Tracking
Customers should provide a complete address, correct PIN code and active phone number when placing an order. MegTurn or its delivery partner may contact the customer to confirm the order or coordinate delivery.
Tracking information will be shared after the order is dispatched, where tracking is provided by the courier partner. Tracking updates can sometimes take time to appear after dispatch.
Delivery Attempts and Undelivered Orders
Courier partners may make more than one delivery attempt depending on their service rules. Customers should remain available at the delivery address and respond to delivery calls or messages.
If an order is returned to MegTurn because it was refused, the customer was unavailable, or the delivery information was incorrect, additional shipping or re-dispatch charges may apply. For Partial Cash on Delivery orders, the 10% advance will not be refunded in these circumstances.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or different from the item ordered, the customer must contact MegTurn within 48 hours of delivery.
Please provide:
The order number
Clear photographs of the product
Clear photographs of the outer and inner packaging
An unboxing video, if available
MegTurn will review the claim and arrange an appropriate replacement or refund when the claim is approved under the Return and Refund Policy. MegTurn will cover the applicable return shipping cost for an approved damaged, defective or incorrect-item claim.
Changes to an Order or Address
Customers should contact MegTurn as soon as possible if an order or delivery address needs to be changed. A change cannot be guaranteed after the order has been processed or dispatched.
Contact Us
For delivery estimates, tracking assistance or shipping questions, please use the Contact page on our website or email info.megturn@gmail.com.
This policy does not limit any rights available to customers under applicable law.